We’re sorry to see you go! You can cancel your NEOU subscription at any time. To do so, you must cancel on the same platform you subscribed to.
WEB
If you subscribed via our website, please follow the steps below through a web browser on your computer:
- Sign in to your account at https://neoufitness.com/app/.
- Click ACCOUNT on the left-hand side.
- Click Membership on the top.
- Select Cancel Subscription.
- Select Submit.
We continually strive to improve NEOU and would love to hear your feedback. We would love to learn why you are canceling your subscription and hope you can fill out the short questionnaire on the last page.
APPLE
If you subscribed via Apple, please follow the steps below on your iPhone or iPad:
- Open the Settings app on your device.
- Tap your name.
- Tap Subscriptions.
- Select NEOU: Fitness & Exercise App.
- Select Cancel Subscription.
- Select ‘Confirm’ to confirm your cancellation to NEOU.
ANDROID
If you subscribed via Google Play, please follow the steps below on your Android device:
- Open the Google Play app.
- Tap your profile icon on the top right.
- Tap Payments & subscriptions.
- Select Subscriptions.
- Select NEOU.
- Select Cancel subscription.
- Complete the prompts to cancel.