We're so sorry to see you go!
To cancel, you must do so in the same place you originally subscribed (meaning iTunes, Google Play or Web).
If you are canceling on Android or iPhone, open your NEOU app, go to MY ACCOUNT, Manage Membership and then Manage Your Subscription for instructions. Important note: We cannot cancel your subscriptions made through iTunes or Google Play for you.
If you originally subscribed on neoufitness.com, you need to cancel there as well. Please log in to neoufitness.com and then click on ACCOUNT on the top left then Membership.
Please note: We do not offer refunds if you cancel after your purchase or renewal. Subscriptions cannot be canceled via email.
If you have any questions, please reach out to firstname.lastname@example.org
As always, we want to learn and be better. We'd appreciate any feedback on why you're choosing to cancel.