What is NEO Us?
NEO Us is the interactive fitness experience for anyone and everyone who wants to move with their favorite instructors and friends, from their own devices. NEO Us is included in your NEOU membership for a limited time so jump in on the action and take a live class where you and your favorite NEOU instructor can see each other and talk!
How can I access NEO Us?
NEO Us is integrated into our web and mobile app (iOS and Android) apps. Right now, NEO Us is not supported on our TV apps.
Do I need to be a member of NEOU to use NEO Us?
Yes, NEO Us is part of your NEOU membership!
How much do the classes cost?
Classes are free and part of your NEOU membership for a limited time.
Can everyone see me?
These are interactive, live classes, powered by Zoom. If your camera is on, then you can be seen by the instructor and the other participants in the class. You can choose to turn your camera off via the Zoom settings.
Do I need a Zoom account to participate in NEO Us classes?
No! Once you join the class, Zoom will automatically launch from your computer or your phone. If you already have Zoom, it will launch with you signed in. If you do not have an account, you can still access your class through the web-based version of Zoom.
Are the classes recorded?
No, these classes are only live.
Can the instructor control my audio/video?
Yes, the instructor has the ability to mute and unmute your microphone, and to turn OFF your video, but cannot turn on your video.
Can I cancel my booking for a live class?
Yes, simply go to the booked class and click Cancel Booking. We’ll see you next time!
How do I access my booked class?
When you are logged in, go to My Account then My NEO Us Classes. You’ll then see Upcoming and History. Ten minutes before class begins, the button to JOIN CLASS will appear on your next upcoming class.
How early can I join class?
Ten minutes prior to start time, the button on the class schedule (if you have already booked) will turn to Join The Class. Once you click that button, you will be taken to a NEOU waiting room and once the instructor is ready, your page will refresh and you'll be able enter the class!
Can I join a live class if there is space?
Yes! Users can book a class up to 5 minutes after start time if there is space available.
What if I am running late for my booked class?
You can join a class you’ve previously booked at any time!
Can I book more than one class at the exact same date and time?
You can book multiple classes at the same time, but will be prompted with an alert to let you know about the conflict and ask if you would like to proceed with booking.
What if a class is canceled by NEOU/the instructor?
If a class is forced to be canceled for any reason by NEOU or the instructor, you will receive an email notification and a waiting room updated message.