We're sorry you're experiencing this issue! If you have already paid and you are being prompted to subscribe on the app, please first try selecting “restore purchases” on the login page. That should sync your payment from Apple/Google Play to this account.
If this does not work, please email or message us with the following information:
1) Your NEOU account email address
2) A copy of your receipt of payment
3) The last four digits of the credit card charged
We'll get this fixed for you ASAP- thanks for your patience!